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📦 Passenger returns information.
Click HERE to create your return. 7€. 5€. 7€. 8€. If you are returning from a location not listed above, please use your own courier at your own cost. We're working on expanding our returns services.How long do I have to return?You have 60 days from
Click HERE to create your returnHow long do I have to return?You have 60 days from the date of delivery to return product(s) bought directly from us. What service is it and how much does it cost?A full list of service locations and costs can be found
If the product you've bought directly from us has developed what you believe to be a manufacturing fault, we'd really like the opportunity to put this right for you. We hate to see a wasted product, so please note
Click HERE to create your return
| Location | Service | Cost |
| UK 🇬🇧 | Royal Mail or InPost | Free |
| USA 🇺🇸 | USPS | $9 |
| Germany 🇩🇪 | DHL |
7€ |
| France 🇫🇷 | LaPost |
5€ |
| Republic of Ireland 🇮🇪 | Drop2Shop |
7€ |
| Austria 🇦🇹 | ATPost |
8€ |
| Denmark 🇩🇰 | PostDenmark | 68DKK |
| Sweden 🇸🇪 | SwedishPost | 150SEK |
If you are returning from a location not listed above, please use your own courier at your own cost. We're working on expanding our returns services.
How long do I have to return?
You have 60 days from the date of delivery to return product(s) bought directly from us.
What can I return?
You're welcome to return any item bought directly from us, so long as they are in the original condition; unworn, new condition and the swing tags attached.
Paper-free:
We're paper-free, so don't include a returns form with your order. These are not needed for your return, however if you choose or need to use your own courier, please include your RMA number within or on the parcel.
Can I use my own courier?
If you choose to use a courier outside of what we offer, this will be at your own cost and you will be responsible for your return until it has been confirmed as delivered to us at the correct address. Please note that you will still need to log your return through our returns portal, and include your RMA number with your return. If this is not done, then. We cannot compensate or refund returns which have been sent to the wrong address or have no delivery confirmation to our address.
When will I get my refund?
We'll aim to have your return processed as quickly as possible, however during busy times this can be up to 14 working days.
Can I exchange an item?
As we do not offer exchanges, simply return any unwanted item(s) for a refund and place a new order at passenger-clothing.com for your replacement item(s).
I've received a faulty item
In the unlikely event that you've received a faulty or incorrect item, please click here so our customer service team can get this sorted for you.
Right to Cancel
If you change your mind about your purchase, before you have received it, you can cancel your order within 14 days of purchase. Orders that have already been dispatched will need to be returned to us through the usual method and the order will arrive in its entirety, without having been opened, to our warehouse within 14 days of cancellation. In this instance a full refund will be made within 14 days of us receiving the order back.
Click HERE to create your return
How long do I have to return?
You have 60 days from the date of delivery to return product(s) bought directly from us.
What service is it and how much does it cost?
A full list of service locations and costs can be found on our "How to return" page.
What can I return?
You're welcome to return any item bought directly from us, so long as they are in the original condition; unworn, new condition and the swing tags attached.
Paper-free:
We're paper-free, so don't include a returns form with your order. These are not needed for your return, however if you choose or need to use your own courier, please include your RMA number within or on the parcel.
Can I use my own courier?
If you choose to use a courier outside of what we offer, this will be at your own cost and you will be responsible for your return until it has been confirmed as delivered to us at the correct address. Please note that you will still need to log your return through our returns portal, and include your RMA number with your return. If this is not done, then. We cannot compensate or refund returns which have been sent to the wrong address or have no delivery confirmation to our address.
When will I get my refund?
We'll aim to have your return processed as quickly as possible, however during busy times this can be up to 14 working days.
Can I exchange an item?
As we do not offer exchanges, simply return any unwanted item(s) for a refund and place a new order at passenger-clothing.com for your replacement item(s).
I've received a faulty item
In the unlikely event that you've received a faulty or incorrect item, please click here so our customer service team can get this sorted for you.
Right to Cancel
If you change your mind about your purchase, before you have received it, you can cancel your order within 14 days of purchase. Orders that have already been dispatched will need to be returned to us through the usual method and the order will arrive in its entirety, without having been opened, to our warehouse within 14 days of cancellation. In this instance a full refund will be made within 14 days of us receiving the order back.
If the product you've bought directly from us has developed what you believe to be a manufacturing fault, we'd really like the opportunity to put this right for you. We hate to see a wasted product, so please note that we never send any faulty items to landfill. They will either be repaired, reused or recycled.
Click here to submit your item, choose your ideal solution and we'll be in touch shortly to get this resolved as quickly as possible.
Please note that if you have purchased your Passenger item indirectly (from a retailer such as John Lewis or Tiso) then you will need to take your item to the original place of purchase.
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